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Case Study: NorthwoodUK -
Slide background

We are sales people that train. We make live calls during training to demonstrate the practical techniques we share.


Case Study: NorthwoodUK


NorthwoodUK are estate and letting agents that specialise in guaranteed rent for landlords. Initially they had many wasted viewings and operated against competition who were often discounting their fees.

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How we worked with NorthwoodUK


Objectives

  • To generate private landlords contact details
  • To gain new valuations
  • To generate more qualified viewings resulting in more offers
  • To increase the conversion rate from an inbound enquiry to an offer

Challenges

  • Operating in a market place where the majority of our competiton are discounting their fees
  • Very experienced negotiatiors lacking focus
  • Lack of stock
  • Too many wasted viewings due to a lack of qualification

The Training Course

We delivered a six day bespoke training program which included:

  • Telephone manner and techniques on handling inbound enquiries
  • How to qualify and show an interest in your applicant and/or vendor
  • How to cold call private landlords without rejection
  • How to take a viewing to gain more and better offers
  • How to take a valuation resulting in more instructions


The Results


NorthwoodUK increased the number of offers made by 18% and ultimately increased their bottom line.


  • We increased our stock levels by 35% over a four week period
  • We reduced the number of viewings made, whilst increasing the number of offers by 18%
  • Our average fee went up by 0.5%
  • Our entire team regained their hunger for their role resulting in a consistent level of increased performance

 


Testimonial Daniel Harris
  • Daniel Harris
  • Managing Director of South Manchester branch.

“Although as a company we felt we were quite strong as a sales team, it became quite apparent with the first hour of our seminar that it was going to be very useful. In fact after Tony from Sales Doctor had spent the day with us, I found that the team were extremely motivated and helped polish a few rough edges our team had and in fact myself also. Not only did he inspire and provide priceless selling techniques for my sales team but he in fact helped me become a better manager in terms of targeting and motivating my team. Sales Doctor are definitely worth using no matter how accomplished you felt your team is at selling and in fact we have already booked our next session.”

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