WHAT YOU WILL GET
Our Retail Sales Training course will help you develop your team into talented sales professionals, focused on delivering outstanding customer service and deliver on hitting targets.
Our dedicated trainers will transform your sales teams’ customer service skills, sales closing techniques, customer retention and up-selling.
The course combines all of this to give your team the essential skills, we have recognised as the most important qualities valued most by retail clients and customers
With sector specific training we can build a course suited perfectly to your needs. We are passionate about providing the highest standard of retail sales training and develop the skills of your team.
- Planning and preparation
- Telephone manner
- Listening skills
- Cross-selling and up-selling
- Building rapport
- Creating a powerful opening statement
- 6 components of success
- Questioning techniques
- FAB Selling (features/ advantages/ benefits)
- Objection handling