Just encountered some interesting habits and customer service in Costa . I went in stood in the queue as normal to witness two middle aged “ladies ” barge in front as they were “in a hurry”. The charming barista mentioned quite gently that I was in front of them and would they mind waiting until she had served me.
The answer she got astonished me and will astonish you.
Do you think they apologised and realised that the gym could wait a further 3 minutes or did they unleash a volley of abuse?
You tell me!!
Customer service works both ways and the barista was exceptional
What do you think happened next?
Sometimes our customers are not what we want them to be
Should we rise above it or react?