Killer tips for telesales success

Despite the increasing use of digital technology and the internet for purchases, telesales is still one of the best ways to generate sales. To convert calls in action though it is important that any telesales campaign is both well thought out as well as executed to perfection. Here are some of our top tips for telesales success:

Be prepared

Make sure any employees who will be calling customers are fully prepared. This means ensuring they are familiar with the product or service and able to explain its features and benefits as well as answer questions about it. Providing a natural sounding script for callers to work from can be helpful, as well as role plays and other training to allow them to deliver the pitch in a confident, natural sounding way.

Stay positive

Ensure that your telesales staff stay positive on their calls. This will make potential customers much more receptive to what is being offered. Their tone should be pleasant and warm and part of the call should focus on the advantages of the product and how it will have a positive impact on the buyer in some way.

Monitor calls to see what has worked well

Recording calls and learning from them is a great way to generate further sales. From these calls you will be able to identify what worked well or conversely what did not. This can be used to refine scripts in the future as well as in training sessions with staff to help them improve their performances.

Sales Doctors provide bespoke telesales training courses which teach practical techniques to telesales professionals to enable them to perform better. The courses we provide are flexible in length, venue and number of participants and we can tailor all content to your business’s needs. For more information or to book onto a course please contact us today on 01923 438972.

We deliver bespoke sales training that improves your sales success
flexible

Flexible & bespoke sales training to accommodate the needs of you & your team.

PRACTICAL

Practical techniques you can easily implement for instant improvements.

ON-GOING

Free on-going support via phone or email, after training is complete.

PROVEN

A proven track record working with businesses of all types & sizes.

Latest from our blog
Aug 2018

Sales training is a vital part of any business’s operations and growth. Whilst you may have the best product or service available in your field, if no one knows about it or can be convinced of its value then it will not sell. Training your...

Aug 2018

If you’ve just started a career in estate agency, brushing up on your communication skills is essential to your performance. Even if you have masses of experience, there are always new skills to learn and new ways to think about communication. Body language From meeting...

Jul 2018

Whilst some people are natural talkers who appear a perfect fit for a career in sales, the act of selling is a skill in its own right, which must be learnt and perfected. Sales training encompasses many different elements which provide sales professionals with the...