Mystery Call Service
You don’t get a second chance to make a first impression – is your team making a great one first time round?
Do you know how your team sound on the phone?
Well now you can.
We carry out a combination of mystery calls, that are tailored to your business and we can either create the scenarios or be led by you. As an example, for our estate agency clients when calling as a buyer, we will always be renting a property in their area and will have address details at the ready. This is simply to test if the negotiator picks up on the market appraisal opportunity.
Number of Calls:
We can do as little as a single call per month, up to as many as you wish. One of our clients has 19 offices and we carry out three calls per office, per month.
There are 2 price points:
It’s £20 per phone call and you will receive the call recording at the end of the day by email.
It’s £30 per phone call and you will receive the call recording at the end of the day by email, with a detailed feedback report on the call and areas the person could have improved.
It’s a 3-month contract and you can then choose to continue or not as you see fit.
To find out how your team are sounding and to ensure they are maximising every enquiry effectively, get in touch now.
“Every day you go on without knowing how your team sound may be costing you money.”