Retail Sales Training

Sales Doctors provide bespoke retail sales training courses. We work with the situations you face every day in your business and tailor our workshops specifically to your needs.

We are very flexible in the choice of venue. Training can take place either at your offices, our offices, or another suitable venue.

Our bespoke retail sales training courses take place from 1 to 3 days, entirely at your choice to suit your needs and time restraints. The maximum number of attendees is usually 12, but we can accommodate larger numbers if required.

What’s Covered

  • Planning and preparation of yourself and your store

  • Understanding yours and your customers body language

  • Questioning Skills – how to show an interest in your customer as opposed to your product

  • FAB Selling (features/ advantages/ benefits)

  • Dealing with difficult customers and complaint handling

  • How to create a positive and energetic environment within your store

  • How to acknowledge and when to approach the customer

  • Building rapport with different types of customers

  • 6 components of success

  • Listening Skills – how to spot the buying signals

  • Delivering exceptional customer service

  • How to cross sell and up sell with the ‘stethoscope technique’

What You’ll Gain

  • Confidence to approach the customer and not pounce
  • The ability to be able to cope with and handle ‘I’m just looking’
  • The skills to treat every customer like a Hollywood A-Lister and deliver the WOW factor
  • The techniques of how to up-sell and cross-sell at every opportunity
  • The ability to turn a one off customer into a regular customer, that becomes a recommender

Our Approach

Diagnose Issue

We talk to the businesses we work with first to identify the sales problems you are facing and tailor our training specifically to your needs.

Cure With Training

We’ll teach you a range of innovative and practical techniques to ensure you make more sales and increase conversions.

One Day Check-Up

Once your training is complete, that will not be the end of it. We’ll provide a one-day check to ensure your training is being implemented successfully.

One Month Post-Training Open Clinic

Whether you need to discuss any challenges you may be facing or get a second opinion, you have access to us via email or phone whenever you need it.

Please get in touch for a free, no-obligation chat about your retail sales training requirements