Bespoke Retail Training

Sales Doctor provides bespoke sales training courses. We work with the situations you face everyday in your business and tailor our workshops specifically to your needs.


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of The Perfect Sales Call Ebook


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What You Will Gain:


• Confidence to approach the customer and not pounce

• The ability to be able to cope with and handle ‘I’m just looking’

• The techniques how to up sell and cross sell on every opportunity

• The ability to be able to cope with and handle ‘I’m just looking’

• The skills to treat every customer like a Hollywood A Lister and deliver the WOW factor

• The ability to turn a one off customer into a regular customer, that becomes a recommender


What’s Covered:


✔ Planning and preparation of yourself and your store

✔ Understanding yours and your customers body language

✔ Questioning Skills – how to show an interest in your customer as opposed to your product

✔ FAB Selling (features/ advantages/ benefits)

✔ Dealing with difficult customers and complaint handling

✔ How to create a positive and energetic environment within your store

✔ How to acknowledge the customer and when to approach the Customer

✔ Building Rapport with different types of customers

✔ 6 components of success

✔ Listening Skills – how to spot the buying signals

✔ Delivering exceptional customer service

✔ How to cross sell and up sell with the ‘stethoscope technique’



Our Approach


Diagnose Issue

We talk to the businesses we work with first to identify the sales problems you are facing and tailor our training specifically to your needs.

Cure With Training

Our training is specifically tailored towards your business needs. We’ll teach you some of innovative and practical techniques to ensure you make more sales and increase conversions.

One Day Check-Up

Once your training is complete, that will not be the end. We’ll provide a one-day check to ensure your training is being implemented successfully.

One Month Post-Training Open Clinic

Whether you need to discuss any challenges you may be facing or get a second opinion, you have access to us via email or phone whenever you need it.


Why Choose Us?


What are the maximum number of employees that can attend?

12 people. For additional numbers, please get in touch etc..

Where will the training take place?

We are very flexible in the choice of venue. Training can take place either at your offices, our offices, or another suitable venue..

How long will training take place?

Our bespoke training courses will take place from 1 to 3 days, entirely at your choice to fit your needs and time restraints. Our focused workshops (including estate agents & Selling-Made-Easy) are one-day workshops..

What Our Clients Say



Testimonial Spokeperson
  • Spokeperson
  • Oakley

“By far, one of the best investments I have ever made in my business. Since my Management Team put their new knowledge into practice, my Sales Teams call activity has increased dramatically, their conversions in getting packs back has almost doubled and my team seem the happiest they’ve been in a long time. My Managers love the fact they can call Sales Doctor for advice, whenever is required.”


Testimonial Stuart Leckie
  • Stuart Leckie
  • Head of Sales, Jury's Inn

“We were very impressed with the professionalism and enthusiasm that Sales Doctor brought to the table. All our delegates thoroughly enjoyed the training and it is making a huge difference to our business. The creativity, motivation and attention to detail by the trainers transformed a difficult subject into something enjoyable and commercially successful. We will certainly be using Sales Doctor in the future.

Here's a selection of our clients:

Here are several ways to contact us

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