A finance company facilitating home loans to the public via a network of brokers
Our team were performing quite well, however we established that they were struggling with dealing with demanding brokers who wanted everything yesterday and they were making unrealistic promises to pacify them. We realised that unless we dealt with this promptly and correctly, business levels would drop, and our people would become demotivated.
We chose Sales Doctors to get to the core of the problem; to motivate our people and provide them with the skill sets to help them deal with their brokers with confidence, assertiveness and total professionalism.
Within a matter of weeks, across the board we saw a rise of 240% from the brokers pipeline from enquiries to customers. Our people have had a new lease of life and their morale is at the highest it’s ever been.
Money Partners used Sales Doctors to help us with our internal Sales desk. Our desk has gained a well-earned reputation in recent years for being the best within our industry. However, we didn’t want to rest on our laurels and were well aware that there is always room for improvement.
Boyd came to see us and spent his first few days sitting at the desk in order to gain a better understanding of how we worked as individuals and collectively as a team. His enthusiasm and ability to use a common-sense approach to the most demanding of problems was of tremendous benefit and even the most hardened sales staff were bowled over by his professionalism. He does not dictate, lecture or tell you how to do your job. What he did was provide added confidence where it was needed and offer a way of thinking that helps you get into the mind of your customer. His sessions are both enjoyable and educating and the feedback I had from my team afterwards was that it was time very well spent. ‘When is he coming back’ they were all asking.
Boyd really was a member of the team whilst he was here. Since Sales Doctors have been with us we are more confident than ever before and have ‘gelled’ as a team tighter than I would have thought possible. As such, our working day is easier and as a team we are always smiling. difficult problems are now welcomed.
Using Sales Doctors has been without doubt the best investment we have made as a Sales Team and I would not hesitate in using them again.
Flexible & bespoke sales training to accommodate the needs of you & your team.
Practical techniques you can easily implement for instant improvements.
Free on-going support via phone or email, after training is complete.
A proven track record working with businesses of all types & sizes.
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