Retail Sales Training
Retail Sales Training


Our Retail Sales Training course will help you develop your team into talented sales professionals, focused on delivering outstanding customer service and deliver on hitting targets.

Our dedicated trainers will transform your sales teams’ customer service skills, sales closing techniques, customer retention and up-selling.

The course combines all of this to give your team the essential skills, we have recognised as the most important qualities valued most by retail clients and customers

With sector specific training we can build a course suited perfectly to your needs. We are passionate about providing the highest standard of retail sales training and develop the skills of your team.

  • Planning and preparation
  • Telephone manner
  • Listening skills
  • Cross-selling and up-selling
  • Building rapport
  • Creating a powerful opening statement
  • 6 components of success
  • Questioning techniques
  • FAB Selling (features/ advantages/ benefits)
  • Objection handling
What You Will Gain
  • Confidence to approach the customer and not pounce
  • The ability to be able to cope with and handle ‘I’m just looking’
  • The skills to treat every customer like a Hollywood A-Lister and deliver the WOW factor
  • The techniques of how to up-sell and cross-sell at every opportunity
  • The ability to turn a one off customer into a regular customer, that becomes a recommender
We deliver bespoke sales training that improves your sales success

Flexible & bespoke sales training to accommodate the needs of you & your team.


Practical techniques you can easily implement for instant improvements.


Free on-going support via phone or email, after training is complete.


A proven track record working with businesses of all types & sizes.

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